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Terms Conditions for Your Account

Our terms set out who can access bajibet, how deposits and withdrawals through bKash, Nagad and Rocket are handled, what happens if a dispute arises, and when we may suspend or close an account.

Account eligibilityPayment termsDispute resolutionRegion-dependent access

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What These Terms Cover

bajibet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account you agree to use bajibet only where local law permits real-money casino and sports betting. You confirm you are at least eighteen years old and that you will not let anyone else use your login. We reserve the right to ask for

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identity documents before processing a withdrawal. Deposits made via bKash, Nagad or Rocket are credited to your account wallet once the payment clears, usually within minutes; we do not control the speed of your mobile-wallet provider. Withdrawals follow the same verification path: we confirm your identity,
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check the transaction, then release funds to the wallet you registered. If we detect duplicate accounts, bonus abuse, or activity that breaches these terms, we may freeze your balance and close the account. Disputes are handled by our support team first; if you remain unsatisfied you
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may escalate through the contact channels listed on this site. We update these terms occasionally; continued use after an update means you accept the revised version. Game outcomes are determined by certified random-number generators supplied by our studio partners; we do not alter results. Winnings are
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paid according to the published rules of each game. We aim to process withdrawals within the timeframe stated in your account dashboard, but payment-provider delays or additional verification steps may extend that window. You are responsible for any taxes or fees your jurisdiction applies to gambling
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winnings. We do not offer financial advice and we do not guarantee profit. Bet only what you can afford to lose. If you wish to close your account permanently, contact our support team with your registered mobile number and we will action the request within two
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business days.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

CONTACT PATHS

Reach Us About Terms Questions

If any clause in these terms is unclear, or if you need to discuss account restrictions, dispute a transaction, or request closure, our support team is available through live chat, email and phone. We keep records of all correspondence to help resolve issues fairly and quickly.

Team online

Live chat

Open the chat icon in the bottom corner of any page to speak with a support agent. Most terms queries are answered in minutes. The team can pull up your account history and explain specific clauses in plain language.

Email support

Send your question to the email address shown in the account-settings footer. Include your registered mobile number so we can verify your account. We reply to terms and dispute emails within one business day with a reference number.

Phone line

Call the Bangladesh support number listed on your account dashboard. The line is staffed during the hours shown there. For account-closure requests or formal disputes, phone contact creates an auditable record both parties can refer to later.

HOW WE HANDLE IT

Policy Practices We Follow

We store your account data—name, mobile number, payment history—on secure servers and restrict access to staff who need it to process transactions or resolve disputes. Cookies track your session so you stay logged in as you move between the sportsbook, live tables and slot lobby. We keep transaction records for the period required by our payment processors. If you want to see what data we hold, correct an error, or delete your account entirely, contact support with your registered details and we will action the request within two business days. We do not sell your information to third parties.

Data handling

We collect your name, mobile number, bKash or Nagad wallet ID, and transaction history to operate your account. That data sits on encrypted servers and is accessed only by support and finance staff who need it to verify withdrawals or investigate disputes.

Cookies & session

A session cookie keeps you logged in as you switch from Live Baccarat Royale to Football ChampionBets or any other section. We also use analytics cookies to see which pages load slowly on mobile networks, so we can fix performance issues.

Retention period

We keep account and payment records for the period our payment processors and game studios require, typically two to five years depending on the provider. After that window transaction logs are anonymised or deleted. You can request early deletion by closing your account permanently.

Contact & changes

To view the data we hold, correct a mistake in your registered details, or request full account deletion, email support from the address on file or call the phone line shown in your dashboard. Changes to these terms are posted here with a revision date.

Terms & Conditions FAQ

You must be at least eighteen years old and located in a region where local law permits online casino and sports betting. We verify age and region during the sign-up flow and may ask for identity documents before your first withdrawal.

Contact live chat immediately with your bKash transaction ID. Our finance team will trace the payment with the provider. Most missing deposits are credited within an hour once we confirm the transaction reference with bKash.

No. Each account is personal and non-transferable. If we detect shared logins or multiple people using the same account, we will freeze the balance and may close the account permanently under our duplicate-account clause.

We retain transaction records and identity documents for the period required by our payment processors and game studios, usually two to five years. After that window data is anonymised or deleted. You can request early deletion by closing your account through support.

Email our support team with your registered mobile number and a description of the issue. We will review the decision and reply within two business days. If you remain unsatisfied, the escalation path is detailed in the dispute-resolution section of these terms.

We post a revision notice at the top of this page whenever terms are updated. Continued use of your account after the revision date means you accept the new version. For major changes we also send an email to your registered address.

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